Terms and Conditions

Security

Our credit and debit card transactions are processed using Paypal. This is an approved payments solution provider for most major banks or financial institutions. All card numbers are encrypted using a 128 bit encryption. This information is not kept or passed on to us.

View our Privacy Policy for more information.

If you would like to purchase a Dry Vac system using cash this option is only available for our security on collections only.

Delivery Service

We offer FREE standard delivery on all orders. We currently do not deliver to Scotland, Northern Ireland, the Republic of Ireland and any offshore islands.

Our standard delivery service operates Monday to Friday between 9am and 5pm, and excludes UK Bank Holidays and weekends.

You will receive a phone, email and/or text message to notify you of your delivery date and estimated timeslot once your order is ready for dispatch. We use our own vehicle for all our deliveries to ensure your order arrives on time and undamaged. To give everyone peace of mind, a signature is required for all deliveries. If no-one is available to take delivery as pre-arranged, a re-delivery fee will apply.

Re-delivery Fee I From £50.00

You will need to check all goods for damage and/or loss on arrival, before signing for them. If you are unable to check the delivery thoroughly before signing, please sign for as ‘unchecked’ and report any issues to us as soon as possible. If your goods arrive damaged, you must advise us immediately.

If a failed delivery results in the cancellation of your order instead of an arranged re-delivery, your order will be refunded minus a carriage fee of (From £50.00) for the initial failed delivery.

For any issues regarding your delivery, or for any other enquiries, please contact us on 0794 1588323 Monday to Friday, 9.00am to 5.00pm.

We politely ask you to notify us of any errors in your order within seven days of receipt so they can be rectified promptly.

Distance Selling Regulations

Online order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us within 14 days of receipt of your order that you wish to return your goods.

No reason for return is required.

Your unwanted goods must be unused in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.

We reserve the right to apply a stock handling charge if an item is received unsuitable for re-sale.

Refunds

We'll aim to refund all items within 24 hours of receipt in the same way you paid for your product. If you paid by credit/debit card, the money will go back onto the same card. This will be minus a carriage fee of (From £50.00) for the collection.

Please allow up to 5 working days for the refund to show in your account.

Warranties

Please note that warranties are not valid on any item shipped outside of the United Kingdom. Most manufacturers have their own warranty terms as detailed on-line or in our catalogue as part of the product details.

Warranties apply to goods used for appropriate working practice such as motors, casing and leads. If however it is deemed an item has been misused or damaged then the warranty will be null and void. We reserve the right to contact an independent specialist to evaluate items in question. Evidence of this independent advice will be provided to the customer.

All items have a 1-year warranty.

Website and Catalogue Content

Dry Vac endeavour to ensure that any content shared with stakeholders is accurate and with purpose. We reserve the right to publish product reviews and customer feedback where suitable and we will never share information or questions of a sensitive nature. Customers wishing to remain anonymous may do so. Statutory rights are not affected.

Please note that product descriptions, blogs, images and graphics are subject to copyright. If you would like to use our graphics, please get in touch with us to ask our permission before doing so.

Please note that our catalogue prices may not always match up to the prices you see online due to inflation, cost and other variables. They are therefore subject to change and we reserve the right to affect these changes at any time.

Descriptions & Pricing

Whilst every care has been taken to ensure descriptions, measurements, and prices are accurate, Dry Vac reserves the right to affect changes at any point in time. To the best of our knowledge notifications of any amendments will be given at the time of ordering, however some supplier changes are not always identified to us at the time of delivery. Through the year prices are subject to change. We will endeavour to absorb cost increases but on certain occasions or extremes may need to pass those on to continue selling a product. Prices may go down as well as up.

How to Contact Us

Email: lisa.walters1@gmail.com

Phone: (+44) 0794 1588323

Postal Address:
6 Jubilee Road, Daybrook, Nottingham, NG5 6JR

Office hours: Monday to Friday 9.00am - 5pm, excluding bank holidays.